Last updated: July 31, 2022
Thank you for shopping at Amoritz.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Amoritz Psychology Paintings, 330 Avro Ave, Pointe-Claire, QC, H9R 5W5.
  • Goods refer to the items and products offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website. 
  • Vendors refer to Third Party Service Providers for production and fullfillment of certain Goods offered by our Service.
  • Website refers to Amoritz, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Our Policy Sections

Our policies are different depending on the type of Goods offered. At the moment, We offer original artwork that I created and prints of this artwork that are produced by different print fulfillment services and vendors. We rely on the vendor's policies to offer you this service. Please refer to the section of each type of Goods to know what to expect for each one. As We add other types of Goods, like limited prints, We will also add these specific policy sections.

Wall Art Prints

Each Order is a custom work of art printed just for You. We stand behind Our craftsmanship, and are committed to making sure You are completely satisfied with Your purchase.

If you are not 100% happy with the quality of the print, please contact Us by email at support@amoritz.art within 30 days of receiving merchandise for assistance in returning an item to get Your refund.

If You are not happy with the quality of the product You purchased, and this is due to factors under Our control, We will replace or refund your purchase fully. For factors that We don’t control, such as ordering the wrong product, We will strive to find a solution. For any issues contact us by email at support@amoritz.art within 30 days of delivery.

Shipping Damage

We do our utmost to ensure that Your prints are packaged carefully and arrive safely at their destination.
If Your items arrived damaged, please keep all packaging and contents and contact Us by email at support@amoritz.art with your Order number for further instructions. Please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever We can to get a replacement out the door as soon as possible.

Remakes

We take pride in the work We produce. If You are not satisfied with Your Order, please contact Us with your Order number and as much information about how We can improve Your product as possible. Our Customer Service Team will be happy to work with You on a resolution. Contact Us by email at support@amoritz.art.

Order Changes and Cancellations

If your order is currently in production and has not yet been shipped, we are sometimes able to make changes within a very short time frame.

Please follow the instructions below for Order change requests.
To request a change to Your Order, please contact Us within 5 minutes of placing your Order by email at support@amoritz.art.

I must receive your message between 6:00am and 8:30pm Eastern Time, otherwise, I will not be able to modify your order.

Give the following information:

  • The name used to place the Order
  • The change you want to apply or if you want to cancel
  • The Order number if you have it

If the Order has not been sent to production, the change will be implemented. You will receive a confirmation email advising you of the status of your request.
For inquiries about an order already in production, please contact Us by email at support@amoritz.art with your Order number for further instructions.

Merchandise Art Prints

Refund/ return policy

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution.

Since all of our items are handmade, there may be varitations between or even within an order.

When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Art of Where does not cover the shipping cost of a returned item. Returns must be received within 30 days.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

Please contact Us by email at support@amoritz.art with your Order number.

Take a few good quality pictures that clearly illustrate the problem. If the problem is related to sizing, try to place a tape measure on the garment to show the problem.

We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order, providing a credit to have the garment fixed at your local tailor, or in rare cases, refunding the order.

We apply Our vendor's refund and return policy. But in any case, We will do our best to make sure that You will find the best resolution to Your issue, even if it means that We take part of it on Us.

Restocking fee

For any Order refund, there will be a restocking fee of 20% deducted from the total you paid. When You will receive your refund, You will find 20% less of the total you paid.

When orders are refundable

Orders are refundable when Our vendor is unable to produce part or all of Your order due to a limitation of Their manufacturing equipment.

You request a change or cancellation to the order and the order has not started production.

When orders are not refundable

A package was lost (in this case, we usually reprint and reship the order).

There are small variations within a wholesale order. This is normal due to our processes.

An item was damaged in transit.

The wrong size is ordered.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

Order Cancellations and Address Changes

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.

All orders are held for 12 hours before they start processing to allow time for cancelations.

Reprint Policy

While We want every Order to be perfect, mistakes can happen from time to time. 

In most cases We will reprint the order. However, depending on your specific case, there original item(s) may need to be returned, or We may need to wait on a case opened with the postal service.


Let's take a look at the scenarios when orders are reprinted.
When We cover the Reprint cost:

  • If there is a manufacturing issue with Your product in Your Order.
  • If the product in Your Order is broken or damaged in the mail.
  • If You receive the wrong product in Your Order.
  • The Order is lost in transit and the initial shipping address for the Order doesn't need to be changed.
  • The Order is lost in transit and the actual shipping time exceeds the general shipping timeframe for Orders.

When We don't cover the Reprint cost:

  • If You don't like the product printed accordingly to our manufacturer's standards.
  • If You make any mistakes such as You select the wrong size, model or product when ordering the product.
  • The Order is still within the specified maximum production and shipping times for the products.
  • Please see Our Current Production & Shipping Times sections below to see the maximum times.*
  • The Order is lost in transit and the initial shipping address is incorrect and You need to change the address.
Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.
Please note that there may be variances in ship dates and these times are subject to change. Please view the current shipping and production times below.*

Production Timeframes*

All production times are averages based on orders of 1 to 5 items.

Production time estimates are in business days which excludes weekends and holidays. All orders are held for 12 hours before they start processing to allow time for cancelations.

Transit time should be added to the production time to best estimate the arrival date for your order.

Product Category

Production Time Estimate

Count in Business Days

Contact us by email at support@amoritz.art if your order is in production longer than _business days

BOOKS, STATIONARY

~6.3 days

+3 days per 6 items

10

BAGS

~8 days

+3 days per 6 items

12

CLOTHING

~7 days

+3 days per 6 items

10

ACCESSORIES

~5.6 days

+3 days per 6 items

10

HOME DECOR

~7.4 days

+3 days per 6 items

12

SCARVES

~6.8 days

+3 days per 6 items

10

FABRIC

~5.8 days

+3 days per 6 items

10

Shipping Timeframes*

We are working daily with our shipping providers to continuously monitor timelines and optimize as best as possible. Shipping times can vary for both products and variants. Variances in shipping times can occur due to the following scenarios:

  • Increase in overall shipping times during the holiday peak season.
  • International orders with limited tracking as they go through customs and are being shipped by sea/air.
  • USPS orders requiring extra days during sorting.

The table below applies to standard shipping from the US to the US and the date ranges for the data are trailing 2-weeks.

Shipping Transit Times*

For orders that are in transit for less than the stated timeframes, do not contact our support team. If you have orders in transit for longer than the timeframes listed below, please contact Shipping Support by email at support@amoritz.art with your Order number for further instructions.

SHIPPING TIME ESTIMATES

Destination

Service

Ships from

Transit time

United States

Fedex Ground

Champlain, NY

5 - 10 business days. The tracking number can take up to 5 days to be updated by Fedex.

United States

USPS Priority Mail

Champlain, NY

1 - 3 business days

United States

USPS First Class Mail

Champlain, NY

1 - 3 business days

Canada

Canada Post Mail

Montreal, CA

2 - 7 business days. No Tracking.

Canada

Canada Post Xpresspost

Montreal, CA

1 - 2 business days

Canada

Canada Post Expedited Parcel

Montreal, CA

1 - 7 business days

International

DHL Express Worldwide

Montreal, CA

1 - 6 business days

International

International Untracked

Montreal, CA

10 - 30 business days

International

International Tracked

Montreal, CA

10 - 30 business days

Shipping Delay Updates*

Shipping delays may occur during the holiday season due to the current economic climate for the major shipping carriers. We recommend you keep up-to-date with the latest news from the major carriers to understand any shipping and delay expectations.

Policy Changes

We reserve the right to amend this return and exchange policy at any time with or without notice. You will find the date of the last update to this policy at the top of this page.

Contact

If you have any questions regarding this policy, or your dealings with our website, You can contact Us:

Via email at support@amoritz.art.

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